Last updated on 13 September 2025
These Terms and Conditions govern the use of the services offered by FidForward, Inc. operating as Cloro (hereafter referred to as “Cloro”). By accessing or using the services provided by Cloro, you acknowledge and agree to these Terms.
By using Cloro’s Services, you confirm your acceptance of these Terms. If you do not agree, you must not use the Services.
Cloro is committed to protecting your privacy and adhering to data protection regulations. Our detailed Privacy Policy, which is an integral part of these Terms, outlines how we collect, process, store, and protect your personal data, including compliance with GDPR for users in Europe. We also describe your rights regarding your personal information and how to exercise them.
Account Creation: You must register an account to access our AI monitoring Services. During registration, you must provide accurate and complete information.
Account Responsibility: You are responsible for all activities that occur under your account, including API usage and maintaining the confidentiality of your account credentials and API keys.
Data Accuracy: You must ensure that your account information and monitoring configurations remain current and accurate.
Compliance: You agree to use our Services in accordance with these Terms and applicable laws, including respecting the terms of service of monitored AI providers.
Prohibited Conduct: You must not engage in illegal activities, abuse AI monitoring capabilities, exceed rate limits, attempt to reverse engineer AI models, infringe upon intellectual property rights, or use our Services to transmit harmful or objectionable content.
API Usage: You must use our API responsibly, respecting rate limits and not attempting to overload or disrupt our Services or the AI providers we monitor.
All intellectual property rights in the Services and the underlying technology are owned by FidForward, Inc. Additionally, you retain all rights to your monitoring queries, configurations, and custom analytics. You grant FidForward, Inc. a license to use this content as necessary to provide and improve the Services. AI responses from third-party providers remain subject to their respective terms and licenses.
Our Services may contain links to third-party websites or services. We are not responsible for their content or practices. Furthermore, any transactions or interactions you have with these third-party services are solely between you and the third party.
We reserve the right to modify, suspend, or discontinue our Services at any time, with or without notice. In case of discontinuation, we will make reasonable efforts to notify you and provide options to retrieve your content, if applicable.
Cloro provides Services on an ‘as is’ and ‘as available’ basis. While we strive for high quality and accurate monitoring, we cannot guarantee that the Services will meet all your needs, that AI providers will always be available, or that monitoring results will be error-free. We do not control the AI providers we monitor and cannot guarantee their availability or response accuracy. Therefore, we disclaim all warranties, express or implied, to the extent permitted by law.
Cloro will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use or inability to use the Services, including but not limited to damages resulting from AI provider outages, incorrect monitoring data, or decisions made based on monitoring results.
You agree to indemnify and hold harmless Cloro and its affiliates from any claims, damages, or expenses, including reasonable legal fees, arising from your use of the Services, your violation of these Terms, your monitoring queries, or any disputes with AI providers resulting from your use of our Services.
These Terms are governed by the laws of the State of Delaware, United States. For international users, any disputes will be resolved under Delaware law, considering the most relevant international laws applicable to the specific case.
Cloro reserves the right to modify these Terms at any time. We will provide notice of significant changes through our Services or by sending you an email. Your continued use after such notice will constitute acceptance of the new Terms.
We are committed to making our Terms and Services accessible and understandable. If you have difficulty understanding any part of these Terms, please contact us for clarification.
For inquiries or concerns regarding these Terms, please contact us at hey [at] cloro.dev.
